Privacy Policy

Last updated: 18 September 2026

1. Who we are

This website is operated by London Airport Minicabs ("we", "us", "our"), of Finland Road, London SE4 2JH. We are the data controller for the personal information described in this policy. Company registration number: [PLACEHOLDER — Companies House number]. Data protection registration (ICO reference): [PLACEHOLDER — ICO registration number].

If you have any questions about this policy or how we handle your data, contact us at info@londonairportminicabs.co.uk or 02035824709.

2. What personal data we collect

When you book a journey, contact us, or use this website, we may collect:

Name, phone number and email address
Pickup and drop-off addresses, flight details and journey times
Payment information, processed by our payment provider (we do not store full card numbers)
Communications you send us (email, phone, enquiry form)
Technical data such as IP address and browser type, collected automatically when you visit the site

3. How we use your data and our lawful basis

We use your personal data to:

Provide and manage your minicab booking (performance of a contract)
Communicate with you about your journey, including driver details and delays (performance of a contract / legitimate interest)
Respond to enquiries and complaints (legitimate interest)
Meet our legal and regulatory obligations, including those relating to private hire licensing (legal obligation)
Send you marketing communications where you have opted in (consent) — you can withdraw this at any time

4. Who we share your data with

We may share your data with the driver assigned to your booking, our payment processing provider, and, where required, TfL or other regulatory bodies as our private hire operator. We do not sell your personal data to third parties.

5. How long we keep your data

We retain booking records for as long as necessary to fulfil the booking, deal with any dispute, and meet our legal and tax obligations (typically up to 6 years for financial records). Enquiry and marketing data is kept only as long as it remains relevant, and is deleted or anonymised once it is not.

6. Cookies

This site uses cookies. See our Cookie Policy for details of what we use them for and how to control them.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data, where applicable
Restrict or object to certain processing
Request a copy of your data in a portable format
Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details in section 1.

8. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put things right. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it was last revised.